Posted on: 9 April 2025
Lloyd’s Register (LR) has launched its Cruise Ship Centre of Expertise (CCoE) at Seatrade Cruise Global in Miami, USA.
Operating globally, the CCoE integrates LR’s classification, advisory and digital services to ensure cruise operators benefit from enhanced safety, operational efficiency, and sustainability guidance.
The Centre brings together operational specialists, in-service and newbuilding SMEs, plan approval specialists and commercial experts, to address unique industry challenges focusing on exceptional client care, technical support, accountability, global consistency, and innovation.
This innovation includes advanced research into areas such as alarm management systems and human capital optimisation that help cruise lines manage crew deployment more effectively and improve onboard safety.
The CCoE’s reach extends beyond traditional classification services to include strategic advisory on energy transition and comprehensive digital solutions that include voyage optimisation, personnel training, and data analytics.
Unlike physical centres, the CCoE operates as a global virtual platform accessible from anywhere in the world. This digital approach ensures that specialised knowledge, whether relating to existing ships or new construction, is readily available to clients whenever and wherever needed.
Joep Bollerman, VP Passenger Ships and Director of the CCoE, said: “For cruise operators, the CCoE offers measurable benefits: direct access to specialists with years of practical experience across multiple disciplines to support our clients with operational challenges, faster technical response times, consistent ruling applications across different regions, and proactive regulatory guidance that helps operators anticipate compliance requirements before they become mandatory. We help our clients to get it right.”
Francesco Ruisi, VP Global Passenger Ship Segment Director at LR, said: “Unlike traditional maritime services that operate in silos, our CCoE connects cruise operators directly with specialists in classification, technical operations, and digital solutions simultaneously. This three-dimensional approach ensures our clients remain ahead of industry developments, while optimising their operations for efficiency, sustainability, and passenger experience.”
The CCoE operates through four interconnected teams: Strategy and Insights, which monitors regulatory changes affecting cruise operations; Client Experience, which provides single-point accountability for operators; Technical Delivery, offering 24/7 support for vessels; and Enabling Functions, ensuring consistent global standards across all LR services.
